Thursday, May 8, 2008

Very poor service from ManasHosting

Hi ,
I had registered for the manashosting 5 domain linux plan . Still after making the payment and called them more than 30 times ,my account is not active. Manashosting is one of the worst service provider. Finally i was able to have chat with the Manashosting techincal team . They had no idea how to activate my account . Even one of the manashosting executive was asking me about my password . I dont know what kind of service they provide and when I asked them why they need my password. They told me ther e mail server is not working for week and they want to login into my account. Manashosting service really sucks. I have saved the two chat conversation with manashosting executive. I am posting the chat on this forum .So that no one can get trapped into such a situation.There plan may look attractive but there service is pathetic . I would say no service thats because I have not got my account activated. I have asked them to terminate the plan and to revert back my money. Lets see how these manashosting people provide service to this request

21 comments:

niraj said...

Here is the first chat conversation with manashosting people
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Sales'

Sales: Hello, welcome to Manashosting Live Support. How may I help you with any questions that you may have about our Offers?
niraj: HELLO
niraj: any one thr
niraj: ??
Sales: Hello Sir
Sales: How may I help you today?
niraj: yeah
niraj: MY TICKET IS EKR-209571
niraj: its been 3 day since I have raised a ticket for your billing department but no action has been take
niraj: taken
Sales: If you don't mind for Billing support go to www.manashosting.com/chat.html page
Sales: and chat with Billing Team 1
Sales: or you can call in 09341555112.we are from sales department sir

Sales: They will help you ...
niraj: no 1 is picking the phone
Sales: plz try now
niraj: still no 1 is picking the phone
niraj: wat should i do
niraj: can i cancel my order
niraj: should i go to consumer problem ........ i have called your billing department 10 times
niraj: everything seems to be fake for me except this chat
niraj: :)
niraj: u thr?
niraj: my problem has not been solved
Sales: ys sir
Sales: I have informed to our Billing team
niraj: let me tell you i would copy paste all my detail(even this chat) on various forum so that i will make sure that u would not get next innocent customer to screw up
niraj: so what should I do ?
Sales: I have given your Ticket no to Billing Head
Sales: they will check and solve your issue...
niraj: every time i call your office they say the same thing
Sales: Plz excuse us for the delay...
niraj: i think i should go to consumer forum
niraj: for the compesatation
niraj: and making my life meseriable
niraj: may i know the email id and phone no of your billing head
niraj: ????????????????
niraj: when ever i call your office .... they ask for my "password"
Sales: sure
niraj: i dont know y they need my password
Sales: 09341555112 Mr.Rahul
niraj: he is not picking the phone
niraj: called him 7 times
niraj: today itseld
niraj: wat ever we are chatting will go 2 various forum and the review of manashosting
niraj: i am going 2 paste our chat to the forum if u dont mind
Sales: Have you tried now ?
niraj: no 1 picking phonr
niraj: can i cancel my order
niraj: ??
niraj: i would be thankful to you if you can cancel my order and revert back my money in my account
Sales: Could u plz give your login details
Sales: So that I can check
niraj: u want my password
niraj: ???
niraj: my email id -- niraj.kumar.ads@gmail.com
niraj: tats all i can give
niraj: y do u need my password
Sales: to login into ur a/c
Sales: and to check the status
niraj: status is still open
Sales: or else plz check login and check the
Sales: Invoice Status
niraj: okie
niraj: Registration Date: 05/05/2008 Product/Service: Linux Hosting ((Limited Webspace and Bandwidth) - Five Domain Package Domain: freeonlinebookstore.com Payment Method: Bank Transfer First Payment Amount: (INR)3000.00 Rs Recurring Amount: (INR)3000.00 Rs Next Due Date: 05/05/2009 Billing Cycle: Annually Status: Pending

niraj: now here is my invoice status
niraj: » My Invoices 1 Records Found, Page 1 of 1 « Prev Page Next Page » Invoice # Invoice Date Due Date Total Status MHB2008-2386 05/05/2008 15/05/2008 (INR)3000.00 Rs Paid View Invoice

niraj: i have copy pasted the detail
niraj: status is pais
niraj: paid
niraj: is it fine wid u ???
niraj: MHB2008-2386
niraj: this is my invoice id
Sales: Still the Status is pending..

niraj: u have recieved the
niraj: payment
niraj: payment status is paid
niraj: Invoiced To freeonlinebookstore niraj kumar A 20 Sarla Roses Near Rajwada Hotel, Somerwarwadi Baner Road Pune, Maharashtra, 411018 India Pay To Manashosting #28, 2nd Floor, 3rd Block 1st Main, 3rd Stage, Basaveshwara Nagar Bangalore - 560079, (India) Phone: 080-65761798(O) Mobile:+91-9880422232 Invoice #MHB2008-2386 Invoice Date: 05/05/2008 Due Date: 15/05/2008 Description Amount Five Domain (05/05/2008 - 04/05/2009) (INR)3000.00 Rs Domain Registration Year/s * (INR)0.00 Rs Sub Total: (INR)3000.00 Rs Credit: (INR)0.00 Rs Total: (INR)3000.00 Rs Transactions Transaction Date Gateway Transaction ID Amount 05/05/2008 Credit Card/Pay By Mobile/ITZ CASH CARDS (INR)3000.00 Rs 05/05/2008 Credit Card/Pay By Mobile/ITZ CASH CARDS (INR)3000.00 Rs Balance: (INR)3000.00 Rs

niraj: this is the invoice bill
niraj: if u can read i have made payment through bank transfer
niraj: can u read the detail ???
Sales: ys
niraj: Paid Credit Card/Pay By Mobile/ITZ CASH CARDS (05/05/2008 20:17)
Sales: ys I have copy pasted the details to our Billing team
niraj: hehehe
niraj: i have dont this 5 times
niraj: billing team
niraj: ur rahul sir is stilll not thr
niraj: can i cancel my order ?????????????????
niraj: and will i get my money back???????????
Sales: plz raise the ticket to billing team
niraj: already raised a ticket
Sales: ok
niraj: EKR-209571
Sales: they will get back to u
niraj: to get my account activated
niraj: 3 day back i had raised the ticket
niraj: they told me tat this account will be active by 3:00 pm
niraj: i talked to them in the morning
niraj: u thr???
Sales: ok
niraj: wat ok
niraj: rahul is not picking the phone
niraj: i have called him 4 times
niraj: between our chat process
niraj: and more than 10 times since morning
Sales: its rigning or engage ?
niraj: rining
niraj: ringing
niraj: Payment Method: Bank Transfer First Payment Amount: (INR)3000.00 Rs Recurring Amount: (INR)3000.00 Rs Next Due Date: 05/05/2009 Billing Cycle: Annually Status: Pending

niraj: u can see the payment amount which i have made

Sales: ys

niraj: so wat

niraj: u have started my billing service without providing the service

Sales: they will check the ticket and do the needful
niraj: :)
niraj: who will the person who is not picking the phone
niraj: how will he solve my problm
niraj: u thr??
Sales: ys sir
niraj: no phone picking
niraj: tell me 1 thing to cancel my account do i need to raise a ticket in billing department
niraj: how much time will it take
niraj: ????
niraj: will i get my money back ???
Sales: ys
niraj: in how much time will u transfer back the money
niraj: so will i have a call again and again
niraj: to get my money back
Sales: You will get ASAP
niraj: wats ur asap 1 day .. 2 day or wat
niraj: max how much time will u take
Sales: We will get back to u
niraj: http://www.mouthshut.com/review/Manashosting.com-134757-1.html
niraj: read the review
niraj: about your service
niraj: this is just another guy who has waited for 1 year
niraj: still his account is not active
Sales: ok
niraj: wat ok
niraj: i think u do the same thing with every 1
niraj: Account Cancellation Request Thank You. Your cancellation request has been submitted. If you have done this in error, open a support ticket to notify us immediately or your account may be terminated.
niraj: I have raised this request
niraj: when will i get the money
niraj: and how will i get the money
niraj: hey u thr ?? all these chat is going on record
niraj: hello
Sales: Please wait a while...
niraj: okie
niraj: r u busy with some other work
niraj: or you are working on my problem
niraj: ??
niraj: hello?
niraj: hello
niraj: hello ?????????????

Sales: Sorry for the dealy sir
niraj: yeah
niraj: tell me wats the status
niraj: now
niraj: anybody to take my phone call
niraj: any 1 from manashosting can call me and tell me the detail
Sales: Plz chat with the billing team
Sales: they willl tell u the status
niraj: i have talked to them
Sales: fine
niraj: 10 times and they say that it will be active by eveinng
niraj: this is 3rd evening
niraj: can u give some one no from billing department
niraj: i mean "billing department of manashosting "
Sales: already given, plz check
niraj: but no 1 is picking the phone
niraj: on that no
niraj: so wat is the use
niraj: i mean the no whr people will pick the phone
Sales: 09880 4222 32
Sales: call to this no
niraj: i have this no
niraj: its of sale executive
niraj: of manas hosting
Sales: ys
niraj: and still no 1 is picking the phone
Sales: call to that no
Sales: they will also help u
niraj: called it yesterday
niraj: he gave me another num ber
niraj: the same one of mr rahul billing department
niraj: okie thanks for ur service i hope i would not have to drag manashosting to consumer forum to get my money back
niraj: it was nice chatting wid you will send you the link of the site where i will host this conversation
niraj: thannks a lot "manashosting"

Harshad said...

Hi,
I had registered for the manashosting 1 domain window plan. They stop my service saying that SPAM mail send by us. Still after making written apologies and called them more than 30 times, my account is not active. Manashosting is one of the worst service providers. Finally I was able to have chat with the Manashosting technical team. They had various opinions about reason of stopping my services. They told me that there mail server is not working for week etc. Manashosting service really sucks. There plan may look attractive but there service is pathetic.

Vishal Barot said...

thank god i read reviews !!
i was going to host domain name and hosting
Thanks Again u save my money and time :)

about manashosting said...

i heard many bad reviews about manashosting.As i m the old customer of manashosting i got a very good support from manashosting.1 year back i took windows package package from manashosting.I got all the control panel and ftp details within a short period of time.I got very good technical support.I suggest each and every one to go for manashosting.

about manashosting said...

Live chat with Manashosting:
As technology improving people are also improving in this Manashosting is rocking. firstly the interaction of them with the people are good when I gone for live chat with the sales team regarding the products they helped out me very well which product to choose according to my requirements

about manashosting said...

i heard many bad reviews about manashosting.As i m the old customer of manashosting i got a very good support from manashosting.1 year back i took windows package package from manashosting.I got all the control panel and ftp details within a short period of time.I got very good technical support.I suggest each and every one to go for manashosting.

Ashok Kumar said...

hi,
i am a customer of manashosting form 8 months. In starting even i was fecing such problem.. As i made a payment and domain is not activated. So i contacted customer team and they guided me so i raised the ticket and domain was hosted. Even i am telling that the service is good.. They have the ticket system its good .. Even for you also if you have a problem for domoain registration raise a ticket so that it will be activated nstead of calling.. The service form manashosting is good. Still now i have not faced any problems.. Service is good..

Manashosting-Reliable Packages said...

why to choose Manashosting:
Manashosting I have never heard about it. and I never had an idea about web hosting. but when I started by business. one of my friend suggested create you own website. then he suggested to go for Manashosting but I dint had any trust in it but I just gave a try it was really good as every one says 1st impression is the best I faced that really there when I used their 7 days free trail. and their interaction level after the 7 days of trail which helped me a lot to go for Manashosting.

Manashosting-Reliable Packages said...

With over 5 yrs experience in web designing and development, we can design simple static websites to complex database driven websites. Our web designing clients are located not only in India and they are providing best designing for customers.

Unknown said...

I m with manashosting from 6 months. Its providing good service. Manashosting is one of the best hosting in India.
Its giving good support from all the side with unlimited web space.. Manashosting will become future best hosting company.. I and my frnds are going with manashosting for its better service

Manashosting -The Sucker said...

Very True, Worst Possible service. My Website if often down. Tried calling since past 10 days but no takes the call. No response to the ticket either for past 10 days, Can't access to control panel and Emails. Crappy people running the business... Happy to see thing like http://manashostingsucks.blogspot.com/ exists.

For me it is loss of Business & company reputation.

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